Lake Tekapo Farm Tours asks you to consider the following statement: Tour participants must accept that we are unable to guarantee clear, sunny skies on all our tours. We operate our tours in a high-altitude alpine environment on a high-country farm. As such tour content may vary throughout the year due to seasonal changes, weather conditions, seasonal farming operations and road conditions.
The animals on the farm are consistently moved from paddock to paddock at short notice for grazing purposes and may not always be visible from the designated route. The animals at our farmyard will always be visible but they may not always feel sociable or want to be fed.
Sometimes, tours may be subject to fast changing weather conditions, this could cause the route to be changed, stops to be skipped or the tour to be cut short.
Please understand that our tours are not subject to partial refunds or discounts for any reason, including the weather. – please read our Cancellation Policy.
All tours operated are non-drinking and non-smoking. We reserve the right to refuse those who present intoxicated at the time of checking in. If you arrive intoxicated for check-in you will be turned away and will not be eligible for a refund.
Whilst we endeavour to make warm jackets available for all farm tour participants, we, however, encourage you to dress to the conditions prior to checking in for your tour. We recommend that you wear sturdy enclosed warm footwear, a warm windproof jacket and highly advise in winter conditions a warm hat and gloves.
Failure to comply with the clothing recommendations may result in you being refused access to the tour and/or forfeiting the fares paid.
Mobility requirements must be advised at the time of booking. Special arrangements may be accommodated (where possible) if we have over 72 hours’ notice prior to the tour commencement time.
We exercise a strict non-translating policy. As we operate small group tours, talking over the guide is seen as rude and disruptive to all guests on all tours. Where possible we will endeavor to ensure that you are put with an appropriate guide who speaks your language for greater understanding.
Our Farm Tours are not weather dependant and will run-in all-weather conditions unless it becomes unsafe to do so.
In the event of adverse weather conditions (not limited to snow, ice, or extreme weather conditions) tours may be cancelled, for safety reasons. If this is the case, we will issue a full refund or accommodate you on another scheduled tour departure. (Dependant on availability)
Lake Tekapo Farm Tours reserves the right to cancel any tour at the discretion of staff and company management. In these instances, a full refund will be issued.
It is very important to arrive on time for check-in (15 minutes before your departure time) If you do not check-in 15 mins before your tour scheduled departure time, you will be deemed a ‘no-show’ and you will not be eligible for a refund. Late arrivals will not be catered for, and you will not be allowed to join a later departure. We then reserve the right to on-sell your seat/s held to cover the expenses we may have lost.
If you made your reservation via a travel agent, booking agent or any third party. The cancellation policy will follow the agent’s regulations. It will be your responsibility to contact them for a refund. You are welcome to contact us if your travel agent requires evidence that the tour was cancelled.
Refunds can take up to 10 working to days to complete and all payments will be refunded onto the same payment card that was used to make the booking.
Gift Vouchers are valid for 12 months and Prize Certificates are valid for 6 months; they are not redeemable for cash, are non-transferable and non-refundable.
We have a 24 hours cancellation policy.
You may reschedule your Farm Tour booking no later than twenty four (24) hours before your tour’s departure time.